The Customer Is God Delusion

By Philip Patrick

As an agnostic, I have never really felt comfortable with the whole “customer is God” philosophy. I know I’m supposed to feel charmed, but I can’t help experiencing mild embarrassment as I am showered with “welcomes” and “thank yous” and “I’ll be waiting for your next visits” by shop staff in Japan, often when I have only dropped into their store to get out of the rain. Basically, I don’t think I’ve really earned it.

We don’t need another hero

Bruce is at it again, rubbing elbows at the spiffy-dressed gala event, promoting his ego and bragging about how great he, err, the company is.

GANBARE, NIPPON!

This Editorial provides a special tribute to Japan and her people for their strength of character, discipline, and resilience in the face of adversity and disaster. It also chronicles the actions taken by JHRS to respond to the crisis and discusses the ways Japan HR professionals can do their share in Japan's national rebuilding.

2010: A JHRS Review of the Year that Was

Learn what issues and challenges Japan-focused HR pros have dealt and managed for 2010 based from the monthly polls that the Japan HR Society (JHRS) conducted this year.

Mastering the Deadly Art of Change

Many businesses try to change...but few succeed.

At best, a few buzzwords and new reports become part of the company’s structure. At worst, programs crash and burn, and everyone becomes irreparably disillusioned with the revolving door of new-mission statements. According to David Shaner, a business consultant with a 100 percent success rate of change at companies including Duracell, Frito-Lay, Ryobi, and Gillette, the problem is that the implemented changes don’t address either individuals or the corporate culture. They’re only on the surface.

Due Diligence

"Trust but verify." In today's economy, this advice from the late US Pres. Ronald Reagan is no where more important than it is now...

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Saving Japan's Nuclear Reactor Industry

Japan is a world leader in nuclear reactor technology. That lead, however, is threatened by China, France, Korea and Russia. Fortunately, there still is time for the Japanese nuclear industry to act to save itself, and, ironically, to save America as well from its short-sighted ways.

How To Embrace Life's Only Constant

The Japan HR Society on "CHANGE"---what it is, its faces and stages, and some DOs and DON'Ts for HR professionals to keep in mind to help their respective organizations manage and lead change.

The WHAT, WHY, and HOW of HR Business Partnering in Japan

Find out what the fuss is about HR Business Partnering--why it matters and how you can become one.

Pride Before Pitch

For some reason, arrogance has got a bad name, time to set the record straight.

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