April 1999
Vol. 7, No. 4

Remaking the Call Center
With computer telephony integration (CTI) software, there's no more waiting around for calls to come in. Now, the call center calls the customer. Can CTI help your business?

By Hugh Ashton

Hello i-mode

DoCoMo wants to follow you, and i-mode delivers the data - everywhere.

By Kyoko Fujimoto

CTI starts slow
A key feature of call centers overseas, CTI is meeting cultural resistance in Japan.

By Noriko Takezaki

Part II of Show Me the Code: How Open Source Software is Shaking up the Software Industry

Tim O'Reilly - the OSS interview
This month, Steve Myers examines the current state of OSS, including entrepreneurial initiatives in Japan. Afterwards, turn to page 43 for Computing Japan's exclusive interview with Tim O'Reilly, president of O'Reilly & Associates.

By Steven Myers

Third generation mobile: three groups for 3G
Bandwidth limitations for third generation (3G) mobile services are forcing Japanese telecoms into 3 groups, and intellectual property rights continue to confound the ITU. Find out if your company should wade into the fray.

By Yaeko Mitsumori

A Linux State of Mind
Initiates are huddling to share OS revelations, and the topic is Linux. Should you answer the call?

By Thomas Caldwell

An Interview with Bill Sheils of MCI WorldCom Japan
Whether navigating his company through Tokyo's byzantine bureaucracy or threading fiber optic cables through its equally complicated infrastructure; it's all the same to president and CEO Bill Sheils.

Interviewed by Terrie Lloyd


The IT Job Market
Getting the best from your multinational staff

by The Editors

The Query Column
Caveat Emptor - Final Part; Routers; Linux

by Thomas Caldwell

Industry Eye
Time for IT buzz words to buzz off

by John Boyd

Product Profiles
New Products on the Japanese Market